At GoTurkey.Estate, we understand that your time is your most valuable asset. We do not sell “clicks” or “impressions”—we deliver verified international buyers. To protect your investment and maintain the highest quality standards, we offer a strict, transparent Lead Replacement Guarantee and a Performance Refund Policy.

Please review our policies regarding lead replacements and subscription refunds below.

🛡️ 1. The Lead Replacement Guarantee

Even with our strict dual-verification process (AI + Human check), we know that the real estate market is dynamic. If a lead slips through our filters and proves to be completely invalid, we will replace it at no extra cost to your monthly quota.

✔️ Valid Reasons for Lead Replacement
You are eligible to request a replacement lead if the provided contact meets any of the following criteria:

• Invalid Contact Details: The phone number is disconnected, does not exist on WhatsApp, or the email bounces immediately.

• B2B / Job Seekers: The lead is actually another real estate agent, broker, marketing agency, or someone looking for employment rather than buying property.

• Fake Lead / Zero Intent: The contact is undeniably fake or explicitly states they never registered on GoTurkey.Estate and have zero interest in purchasing property.

❌ Invalid Reasons for Replacement
We guarantee the validity and intent of the lead at the time of delivery, but we cannot guarantee the final sale. A lead will not be replaced if:

• The “6-Hour Rule” Was Missed: You failed to contact the lead within the first 6–12 hours of receiving the notification, causing the lead to go cold.

• Ghosting After Initial Contact: The lead reads your WhatsApp messages or speaks to you once, but stops responding later. (This is a normal part of the sales funnel).

• Change of Mind or Budget: The investor decides to delay their purchase, buy in another country, or shifts their budget lower during your consultation.

• Speak in a language other than English or Turkish: Many investors may speak other languages, such as Russian, Chinese, Arabic, Urdu, French, German, or Persian. Our plans do not guarantee leads only in English or Turkish.

💳 2. Subscription & Refund Terms

GoTurkey.Estate operates on a transparent, month-to-month (or discounted annual) subscription model.

• The 60-Day Performance Guarantee (50% Refund): We stand behind the quality of our investor leads. If you maintain an active subscription for 60 consecutive days and do not close a single deal from the leads we provided, we will refund 50% of your last subscription payment. (Note: To qualify for this refund, you must demonstrate active engagement by logging all required activities, follow-ups, and adherence to the “6-Hour Rule” for every lead within your GoTurkey CRM).

• General Billing: Outside of the 60-Day Performance Guarantee, active subscription fees are otherwise non-refundable, as leads are generated and distributed in real-time. If you cancel halfway through a billing cycle, you will retain access to your CRM and your remaining lead quota until the end of that billing period.

• No Lock-In Contracts: You can cancel your subscription at any time directly from your billing dashboard. Once canceled, you will not be billed for the following cycle.

• Account Pausing: If you are overwhelmed with clients, you can open a support ticket to “Pause” your lead distribution for up to 30 days without losing your subscription tier.

📝 3. How to Submit a Replacement Request

To maintain quality control and prevent fraud, all replacement requests must be logged meticulously within your CRM.

1. Log in to your GoTurkey CRM.

2. Locate the specific lead in your dashboard.

3. Navigate to the Activity section of that lead.

4. Insert a new record stating the exact issue (e.g., “Fake lead,” “Request for job,” or “Disconnected number”) along with a brief description.

• For Non-Responsive Leads: If a lead is not answering, you must attempt to contact them at least 3 times. You must insert a record in the Activity section for all three attempts, including your feedback for each try, before our team will review the replacement request.

All replacement requests must be logged within 7 days of the lead being delivered to your CRM.

🔄 The Replacement Process (Visualized)